PRIVACY POLICY
We attach the utmost importance to the protection and confidentiality of your personal data.
That is why we have drawn up our privacy policy to explain to you how we collect and use your personal data via our website « www.service-consommateurbenelux-lactalis.be »
We recommend that you read our privacy policy in order to fully understand our undertakings and your rights regarding the processing of your personal data via our Website.
For any questions or information related to our privacy policy, please do not hesitate to contact us.
DEFINITIONS
WHY DO WE COLLECT YOUR PERSONAL DATA?
DURATION OF RETENTION OF YOUR PERSONAL DATA
WHO IS THE CONTROLLER OF YOUR PERSONAL DATA
WITH WHOM DO WE SHARE YOUR PERSONAL DATA
YOUR RIGHTS AND REMEDIES
GET IN TOUCH
DEFINITIONS
To make sure you clearly understand our privacy policy, let us take you through some of the concepts:
What is personal data?
Personal data is information that makes it possible to identify you. This can be information that identifies you directly, such as your first and last name for example, or that identifies you indirectly such as your date of birth or your postal address.
What is personal data processing?
Personal data processing is any operation, or any set of operations, carried out on personal data, such as the collection, recording, retention, modification, communication or even the erasure of your personal data.
WHY DO WE COLLECT YOUR PERSONAL DATA?
We may collect and process your personal data for the following purposes:
- Customer relationship management
We process your personal data in order to respond to your contact requests or requests for information.
- The management of your requests relating to the exercise of your rights concerning your personal data
We process your personal data to respond to your requests to exercise your rights concerning the processing of your personal data: right of objection, right of erasure, right of rectification, right of restriction of processing and right to portability.
DURATION OF RETENTION OF YOUR PERSONAL DATA
We keep your personal data for the periods strictly necessary for the purposes pursued, as specified below:
| Purpose of the processing | Duration of retention | Archiving | Legal basis of processing |
|---|---|---|---|
| Customer relationship management | We will keep your data for as long as necessary to process your request. | Five years | Consent |
| Management of your requests relating to the exercise of your rights concerning your personal data | We may retain certain personal data about you in order to fulfil our legal or regulatory obligations, and to allow us to exercise our rights. | Five years | Legitimate interest |
WHO IS THE CONTROLLER OF YOUR PERSONAL DATA
Our company Lactalis Belgium, domiciled at rue des vétérinaires 42F, 1070 Brussels, is responsible for the processing of your personal data via our Website.
WITH WHOM DO WE SHARE YOUR PERSONAL DATA
As part of your use of our Website, we are required to provide your personal data:
- to authorised persons within our company who are entrusted with the processing of your data.
- to our sub-contractors in charge of managing your data, in particular for the purpose of hosting the Website and the application maintenance of the Website.
- to the competent authorities pursuant to a law, a court decision or at the request of the authorities.
YOUR RIGHTS AND REMEDIES
In accordance with the regulations in force concerning the protection of personal data, you have the right to access, rectify and delete your personal data. You also have a right to limit processing, a right to portability and a right to object.
To exercise these rights, by proving your identity by any means, you can contact us at the email address be-privacy@be.lactalis.com .
We will make every effort to provide you with a satisfactory answer. If, for any reason, you consider that our response is not satisfactory, we hereby inform you that you can lodge a complaint with Lactalis Belgium.
GET IN TOUCH
For any questions and requests for information concerning this privacy policy, or to exercise any of your rights mentioned above, you can contact us by email at be-privacy@be.lactalis.com